Our Services
Case Acceptance & Patient Retention
Improving case acceptance and retaining loyal patients are two of the biggest drivers of long-term practice success. At Empower Dental Consulting, we take a hands-on approach to evaluating your current systems, patient communication styles, and front-office flow.
We coach your team to present treatment plans more confidently, handle objections, and follow up effectively, all while maintaining a patient-first approach that builds trust. Our customized strategies help you increase revenue while fostering a practice culture centered around outstanding patient care.
What’s Included:
- Case presentation training for doctors and staff
- Strategies to improve patient trust and understanding
- Retention workflows for follow-up care and recall
- Metrics tracking and coaching for ongoing improvement
Treatment Planning & Presentation Coaching
Presenting treatment plans is both an art and a science—and it often determines whether a patient says yes to the care they need. We work with both clinical and front-desk teams to ensure treatment recommendations are delivered with clarity, empathy, and professionalism.
Tiffany helps your team master the language of trust and simplify complex treatments into conversations that make sense to patients. This builds value and drives higher acceptance rates without feeling like a sales transaction.
What’s Included:
- Customized coaching on presenting various treatment types
- Training in financial conversations and third-party financing
- Role-playing exercises to build confidence and comfort
- Tools for documenting and tracking treatment presentation success
Staff Training & Team Development
A strong, well-trained team is the backbone of every thriving dental practice. We offer customized staff training that enhances communication, accountability, and collaboration. Whether you’re building leadership within your team or addressing conflict, we help practices create an environment where everyone feels empowered to succeed.
We specialize in team development plans that align with your goals and practice culture, fostering a supportive and productive workplace.
What’s Included:
- On-site or virtual team training sessions
- Development of SOPs and performance expectations
- Leadership coaching for managers and senior staff
- Team building exercises and communication workshops
Phone Etiquette & Scheduling Efficiency
The front desk is often a patient’s first impression of your practice. Empower Dental Consulting trains your team to answer phones with professionalism, warmth, and a results-driven approach that turns inquiries into appointments.
We also evaluate and improve your scheduling protocols to maximize production, reduce cancellations, and enhance the patient experience from the very first contact.
What’s Included:
- Call audits and scripting for consistency
- Training on tone, handling objections, and booking effectively
- Appointment confirmation and recall system reviews
- Scheduling templates to reduce gaps and no-shows
Marketing, Social Media & Website Consulting
In today’s competitive market, your digital presence is more important than ever. We work with practices to build and refine marketing strategies that reflect their brand, attract ideal patients, and grow online visibility.
Whether you’re looking to refresh your website, manage online reviews, or establish a social media strategy, we guide you through the process with proven tools and expert insights.
What’s Included:
- Website review and recommendations for user experience
- Social media strategy tailored to your patient demographic
- Local SEO and Google Business Profile optimization
- Reputation management and review systems
Recruiting & Hiring Support
Finding the right team members is critical—and keeping them is even more important. We assist practices in attracting, vetting, and onboarding top-tier talent that aligns with their values and operational needs.
From dental assistants to front-office managers, we streamline the process and ensure your new hires hit the ground running.
What’s Included:
- Job description development and posting support
- Candidate screening and interview coaching
- Onboarding plans and training templates
- Insights on competitive pay and benefits packages